i. You acknowledge that (1) your cancellation, or attempted or purported cancellation of an order or (2) cancellation due to reasons not attributable to MotiMummy.com, that is, in the event you provide incorrect particulars, contact number, delivery address etc., or that you were unresponsive, not reachable or unavailable for fulfillment of the services offered to you, shall amount to breach of your unconditional and irrevocable authorization in favour of MotiMummy.com to place that order against the Restaurant Partners/Store(s) on your behalf (“Authorization Breach”). In the event you commit an Authorization Breach, you shall be liable to pay the liquidated damages of an amount equivalent to the order value. You hereby authorize MotiMummy.com to deduct or collect the amount payable as liquidated damages through such means as MotiMummy.com may determine in its discretion, including without limitation, by deducting such amount from any payment made towards your next Order

ii. There may be cases where MotiMummy.com is either unable to accept your order or cancels the order, due to reasons including without limitation, technical errors, unavailability of the item(s) ordered, or any other reason attributable to MotiMummy.com, Restaurant Partner/Store or Delivery Partner. In such cases, MotiMummy.com shall not charge a cancellation charge from you. If the order is cancelled after payment has been charged and you are eligible for a refund of the order value or any part thereof, the said amount will be reversed to you.

iii. No replacement / refund / or any other resolution will be provided without Restaurant Partner’s/Store(s)’ permission.

iv. Any complaint, with respect to the order which shall include instances but not be limited to food spillage, foreign objects in food, delivery of the wrong order or food and beverages or Products, poor quality, You will be required to share the proof of the same before any resolution can be provided.

v. You shall not be entitled to a refund in case instructions placed along with the order are not followed in the form and manner You had intended. Instructions are followed by the Restaurant Partner /Store on a best-efforts basis.

vi. All refunds shall be processed in the same manner as they are received, unless refunds have been provided to You in the form of credits, refund amount will reflect in your account based on respective banks policies.

2. MotiMummy.com PAY:

For MotiMummy.com Pay users in India:

In the event a Customer makes a payment for the Bill Amount (as defined below) using MotiMummy.com Pay on the MotiMummy.com Platform, in the city(ies) in which MotiMummy.com Pay is available, following terms and conditions shall be specifically applicable to the Customers:

a. The Customer can make a payment for the Bill Amount on the MotiMummy.com Platform by using any payment method available on the ‘Payment’ section on the MotiMummy.com Platform.

For the purposes of MotiMummy.com Pay, “Bill Amount” shall mean the total amount (including applicable taxes, service charge and other charges, as may be applicable, excluding tip) set out in the dining bill for food and beverages availed by a Customer at the restaurant partnered with MotiMummy.com for MotiMummy.com Pay.

b. The Customer acknowledges that upon fulfillment of payment of the Bill Amount via the MotiMummy.com Platform, the Customer will be required to show the payment confirmation to the restaurant partnered with MotiMummy.com for MotiMummy.com Pay.

c. Upon making a payment for the Bill Amount using MotiMummy.com Pay via MotiMummy.com Platform, the Customer will be entitled to MotiMummy.com Pay Benefits (as defined below), subject to successful payment being made by the Customer.

For the purposes of MotiMummy.com Pay, “MotiMummy.com Pay Benefits” shall include but not be limited to either of the following: a. instant discount(s) applicable on the Bill Amount b. additional banking partner offer(s) applicable on the final payable amount, net of other discounts (excluding tips), provided that the final payable amount meets the minimum and maximum order value criteria for a particular offer, if any, as may be decided by the bank from time to time.
c. scratch card offer(s) with cashback in the form of MotiMummy.com Credits, provided the final payable amount is minimum INR 50.

d. The Customers can make a payment for the Bill Amount using MotiMummy.com Pay by either scanning the MotiMummy.com QR code at the restaurant partnered with MotiMummy.com for MotiMummy.com Pay or by searching for the restaurant partnered with MotiMummy.com for MotiMummy.com Pay on the MotiMummy.com Platform and selecting MotiMummy.com Pay as the payment method. e. The Customer will be solely responsible to pay the restaurant partnered with MotiMummy.com for MotiMummy.com Pay, the Bill Amount along with all costs and charges payable for all the other items for which you have placed an Order and which are not covered under the Bill Amount. In the event of a concern raised regarding the payment using MotiMummy.com Pay, we shall use our best endeavours to assist you however such payment will be subject to verification and confirmation from the restaurant partnered with MotiMummy.com for MotiMummy.com Pay.

f. The Customer acknowledges that in order to receive MotiMummy.com Credits, the Customer shall scratch the scratch card offer. Once the scratch card offer is revealed to the Customer, the Customer shall avail the MotiMummy.com Credits before the date of expiry of such credits. For the purpose of clarity, the date of expiry of MotiMummy.com Credits will be available on each scratch card offer.

g. Your access to MotiMummy.com Pay Benefits shall be subject to receipt of successful payments by MotiMummy.com.

h. The Customer is required to be present at the partner restaurant when using MotiMummy.com Pay.

i. The Customer acknowledges that the MotiMummy.com Pay Benefits cannot be clubbed with any ongoing offers by the partner restaurant at the restaurant premise or on items which are being sold at maximum retail price (MRP).

j. The Customer cannot use MotiMummy.com Pay for dine in if the Customer is employed at the same partner restaurant.

k. MotiMummy.com reserves the right to terminate / suspend MotiMummy.com Pay Benefits to the Customer, if MotiMummy.com determines in its sole discretion that: (i) the Customer has violated the terms of MotiMummy.com Pay set out herein, (ii) have been involved in activities that are in contravention of the MotiMummy.com Pay terms and/or any terms for the usage of MotiMummy.com Platform; or (iii) have engaged in activities which are fraudulent / unlawful in nature while availing any of the services of MotiMummy.com.

l. MotiMummy.com reserves the right to block and/or terminate/suspend MotiMummy.com Pay Benefits on account of breach of these terms including any fraudulent and suspicious activity while using MotiMummy.com Pay.

m. MotiMummy.com Pay and the associated MotiMummy.com Pay Benefits will be applicable to the Customers on all days. Provided however, the benefit of instant discount(s) applicable on the Bill Value shall not be applicable for the Customer on Exclusion Days (as set out below).

n. The instant discounts under MotiMummy.com Pay Benefits shall be as follows: a. If a MotiMummy.com Gold member uses MotiMummy.com Pay via MotiMummy.com Platform at a restaurant partnered with MotiMummy.com Gold, the discount will be reflected to the Customer as ‘MotiMummy.com Gold discount’ (the MotiMummy.com Gold Discount will be applicable along with the MotiMummy.com Pay Benefits on the Bill Amount); b. If a MotiMummy.com Gold member uses MotiMummy.com Pay via MotiMummy.com Platform at a restaurant not partnered with MotiMummy.com Gold, the discount will be reflected as ‘instant discount’; c. If a non-MotiMummy.com Gold Customer uses MotiMummy.com Pay via MotiMummy.com Platform at a restaurant partnered with MotiMummy.com Gold, the discount will be reflected as ‘instant discount’, only if applicable; d. If a non-MotiMummy.com Gold Customer uses MotiMummy.com Pay via MotiMummy.com Platform at a restaurant not partnered with MotiMummy.com Gold, the discount will be reflected as ‘instant discount’.

o. The Customer acknowledges that the Edition Wallet and MotiMummy.com Pay are two different payment methods available on the MotiMummy.com Platform and the Customer shall be entitled to MotiMummy.com Pay Benefits only if the payment for the Bill Amount is made using MotiMummy.com Pay via the MotiMummy.com Platform.

p. The Customer acknowledges that MotiMummy.com Pay is being made available purely on a ‘best effort’ basis and availing MotiMummy.com Pay is voluntary.

q. MotiMummy.com reserves the right to modify the MotiMummy.com Pay Benefits and/or these MotiMummy.com Pay Terms from time to time or at any time, modify or discontinue, temporarily or permanently, MotiMummy.com Pay Benefits and/or these MotiMummy.com Pay Terms, with or without prior notice and the decision of MotiMummy.com shall be final and binding in this regard.

r. These MotiMummy.com Pay Terms do not alter in any way the terms or conditions of any other program or arrangement the Customer may have with MotiMummy.com. Termination of MotiMummy.com Pay and these MotiMummy.com Pay Terms shall have no effect on the Terms of Service governing the contractual relationship between the Customers and MotiMummy.com.

s. For any help or queries, you may reach out to us via chat support or write to us at zot.hunger@gmail.com.

Exclusion Days for the purposes of MotiMummy.com Pay

No.	DATE	EVENT
1	December 31 and January 1	New Year’s Eve/Day
2	As per lunar calendar	Pongal (applicable in Tamil Nadu only)
3	February 14	Valentine’s Day
4	As per lunar calendar	Durga Puja (applicable in West Bengal only)
4	As per lunar calendar	Diwali
4	December 24 and December 25	Christmas Eve/Day